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Will I get tracking details?
+Yes. A tracking link will be shared via email once the order has been shipped.
Is the package insured?
+Yes. In the rare event that the art piece is lost or damaged in transit, a replacement or refund will be provided.
Do you ship internationally?
+Yes, international shipping is available. Any applicable customs duties or taxes must be paid by the recipient upon delivery.
When will the order arrive?
+Orders are typically dispatched within 5–7 business days. Delivery timelines vary based on the destination.
What if only part of the order arrives?
+To reduce packaging and carbon impact, multiple items may be shipped together. If an item is delayed, the full order may be held until all items are ready. Partial shipments can be arranged on request.
Can an art piece be sent as a gift?
+Yes. Gift messages and eco-friendly wrapping options are available. Orders can also be shipped directly to the recipient.
What happens if an art piece arrives damaged?
+In case of damage during delivery, customers should report the issue within 14 days to arrange a replacement or refund.
Need help before placing an order?
+For assistance with sizing, framing, or selecting an art piece, support is available via the contact page or email.